Smart-SignageSmart-Signage
Frequently asked questions

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General

What is Smart-Signage?

A French SaaS digital signage (DOOH) platform. It lets you create, schedule, and broadcast content to professional screens — storefronts, menus, signage, lobbies — from a single dashboard. Content creation is AI-powered.

Who is the platform for?

Multi-site networks (bakeries, restaurants, gyms, hotels, agencies, retail, corporate), from 3 screens to several hundred. The platform also serves integrators and communication agencies thanks to its multi-tenant design.

Do I need specific hardware?

No. Smart-Signage runs on a pro screen with an Android box, on a PC via Chrome / Edge browser, or (soon) directly on Tizen and WebOS TVs. We can advise you on suitable hardware if needed, but you stay free to choose.

Where is data hosted?

In France, at OVHcloud (Roubaix and Strasbourg data centers). No data ever leaves the European Union. GDPR compliant, DPA available on request.

Pricing & billing

How does pricing work?

Monthly, per device actually active (broadcasting). A Free plan to get started (3 screens free forever, no credit card), then per-device billing that stacks: Lite (€5 excl. tax/device/month) for tablets, remotes, e-paper, and secondary video walls; Basic (€9 excl. tax/screen/month) for full display screens. Volume discount from 20 devices of the same type. The Premium plan (large accounts, SSO, dedicated support) is a custom quote. No commitment, adjustable month to month.

Are there any hidden fees?

No. The price includes the platform, the CDN, Studio IA (2 generations/month on Free, 20/month on paid plans), monitoring, and email support. Advanced services are bundled into the Premium plan and clearly identified: SSO, dedicated support, brand guidelines and content creation, dedicated sovereign hosting.

How do you get paid?

Monthly SEPA direct debit or card, billed in arrears. For the Premium plan (large accounts): quarterly or annual billing, bank transfer possible.

Can I try it for free?

Yes — the Free plan is free forever: up to 3 screens with Basic-plan features, no credit card required. After 30 days, a "Powered by Smart-Signage" badge appears on the screens. Upgrade to a paid plan whenever you want.

What happens if a screen goes down during a month?

You're not billed for that screen. Billing is based on the number of days the screen actually broadcast content. Details are visible in each invoice's PDF export.

Content creation

How do I create a poster without a designer?

Studio IA: describe what you need in plain language ("King Cake promo, €4.20, warm golden winter mood"), the AI generates the HTML/CSS template. You fine-tune it visually in the editor, then publish. Allow 30 seconds to 2 minutes per piece of content.

Can I import my existing visuals?

Yes. Image (JPG/PNG/WEBP/SVG), video (MP4, WEBM, up to 500 MB), PDF. Drag and drop into the library. Automatic conversion and thumbnail.

My screen is in portrait mode, does it work?

Yes. Rotation is managed per screen (landscape, portrait, or custom angles). Your content adapts, or can be designed specifically at 1080×1920.

Can I display a web feed (site, dashboard)?

Yes, via the "URL" media type. The iframe is sandboxed, and some scripts (popups, automatic redirects) are blocked for the screen's security.

Can I feed content via API?

Yes — in the Premium plan: a REST API lets you create / edit media and trigger playlists. Access provided on request — tell us about your integration case (CRM, POS, ERP).

Players & screens

What players do you offer?

Three: Web Player (PWA on Chrome / Edge / Firefox / Safari), Android Player (signed APK, recommended for pro screens), Tizen / WebOS Player (beta, certification in progress).

How do I pair a screen?

Open the player, a 6-digit PIN appears. Enter it in Smart-Signage → Screens → Add. The screen is linked to your tenant. 30 seconds the first time.

What happens if the screen loses internet?

It keeps broadcasting the current playlist (local cache). It queues the heartbeat and syncs once back online. If the network stays down for a while, you'll see it on the dashboard with the time of the last connection.

How many screens per player?

One player = one logical screen. For a 2×2 video wall, two options: one player with a video card that splits into 4, or one media player per panel synced over the network.

Are players updated automatically?

Yes. Web: on every reload. Android: signed Smart-Signage OTA, monthly (and ad hoc for security fixes). You stay in control: you can pin the version in the Premium plan.

Security & compliance

How do you protect my data?

TLS 1.3 in transit, AES-256 encryption at rest. Instantly revocable screen tokens. Audit log of every admin action. Hosted in France (OVHcloud), daily backups.

Are you GDPR compliant?

Yes — up-to-date processing register, DPA on request, documented subprocessors (OVHcloud for hosting, Stripe for payments). Media files don't contain personal data by default; if you upload some, you're the data controller, we're the subprocessor.

Do you offer SSO?

Yes, in the Premium plan: SAML 2.0, Azure AD, Google Workspace, Okta. Free TOTP 2FA on every plan.

What happens to my content if I cancel my subscription?

Your media and playlists stay accessible read-only for 90 days. You can export everything (media as a ZIP archive, playlists as JSON). After 90 days, permanent deletion and a certificate of destruction is sent.

Multi-tenant & white label

I'm an integrator, can I resell Smart-Signage?

Yes. The platform is built for multi-tenant use: you manage your clients from a dedicated console, each one sees their own fleet and content. Brand customization is available in the Premium plan, on a custom-quote basis.

Do my clients see Smart-Signage or my brand?

By default: co-branding. Deeper brand customization is available in the Premium plan, on a custom-quote basis depending on your needs. Smart-Signage stays mentioned in the footer (legal notice).

How does billing work for resale?

Two models. Either you bill your clients directly (Smart-Signage bills you the aggregated usage), or we bill each client directly with your commission paid back to you. Custom quote.

Integrations

What tools does Smart-Signage integrate with?

Today: Microsoft 365 (meeting-room booking, Teams messages), Google Calendar, and built-in widgets (weather, schedule, remote control, e-paper). Under consideration: POS, CRM and Zapier connectors — tell us about your tools.

Do you have a module for real estate agencies?

Yes: storefront managed from the agency — carousel of the day's listings, listing removed in two clicks once sold, scheduled shutdown overnight. Automatic import from CRMs is under consideration.

What about restaurants?

Menu boards updated in one click from the kitchen, allergens and prices always up to date, sold-out dishes removed immediately, dish photos in rotation. POS connectors (Lightspeed, Tiller) are under consideration.

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